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Legal & Policies

Refund Policy

Effective Date: 08 May 2026  |  Kyra Advisors (Kyra Tax Advisors LLP)

At Kyra Advisors, we are committed to delivering professional GST consulting, litigation, and compliance services with the highest standard of care and competence. This Refund Policy governs the terms under which fees paid to Kyra Tax Advisors LLP may or may not be refunded. We request all clients to read this policy carefully before engaging our services.

1. Nature of Services

Kyra Advisors provides professional services including but not limited to GST registration, return filing, GST audits, refund applications, litigation representation, advisory, and consultancy. These are professional services that involve the application of legal knowledge, skill, time, and effort. The engagement of such services constitutes consumption of professional resources irrespective of the final outcome.

2. General Refund Policy

Given the nature of professional legal and consulting services, fees paid to Kyra Advisors are generally non-refundable once the work on an engagement has commenced. This is because professional time, research, preparation, and resources are invested from the moment instructions are accepted.

However, we understand that circumstances may change, and we are committed to dealing with all refund requests fairly and transparently.

3. Circumstances Where Refund May Be Considered

A refund or partial refund may be considered at the sole discretion of Kyra Advisors in the following specific circumstances:

Circumstance
Refund Treatment
Engagement cancelled before any work has commenced and prior to the agreed start date
Full refund of advance paid, subject to deduction of administrative charges
Engagement cancelled after work has commenced but before completion
Partial refund at discretion β€” fees for work completed will be retained
Duplicate payment made by client due to technical error
Full refund of the duplicate amount within 7 working days
Service could not be delivered due to reasons solely attributable to Kyra Advisors
Full or partial refund as mutually agreed in writing
Unfavourable outcome in litigation or advisory (e.g. appeal dismissed, demand confirmed)
No refund β€” professional fees are for services rendered, not for outcome guarantee
Client dissatisfaction with advice or strategy
No automatic refund β€” client may raise a grievance for review
GST refund claim rejected by the department
No refund β€” professional fees are separate from government-sanctioned refund amounts

4. No Guarantee of Outcome

Kyra Advisors does not guarantee any specific outcome, result, or relief in any matter, including GST litigation, appeals, refund applications, or advisory engagements. Professional fees are charged for the quality of service, time, skill, and effort invested β€” not for the outcome of proceedings. Accordingly, no refund shall be claimed solely on the basis of an unfavourable result before any authority.

5. Retainer and Advance Payments

Where an advance or retainer has been paid prior to commencement of work:

  • The advance will be adjusted against fees as work progresses.
  • If the engagement is terminated before full utilisation of the advance, the unutilised portion β€” after deducting fees for work completed and applicable administrative charges β€” may be refunded at Kyra Advisors' discretion.
  • Any such refund will be processed within 14 working days of written confirmation of termination.

6. Monthly Retainer / Compliance Services

For ongoing compliance engagements such as monthly GST return filing:

  • Fees paid for a month in which services have already been rendered are non-refundable.
  • Clients may discontinue the engagement with 15 days' written notice before the next billing cycle.
  • Advance payments for future months not yet worked upon will be refunded proportionately.

7. How to Request a Refund

To initiate a refund request, the client must:

  • Send a written request to info@kyraadvisors.com with the subject line: "Refund Request β€” [Your Name / File Reference]"
  • Include the following details: full name, contact number, nature of engagement, date of payment, amount paid, and reason for refund request
  • Attach proof of payment (bank statement / transaction receipt)

We will acknowledge your request within 3 working days and provide a final decision within 15 working days of receipt of the complete request.

8. Refund Processing

Approved refunds will be processed through the same payment method used at the time of engagement β€” NEFT / IMPS / bank transfer to the account from which payment was received. Kyra Advisors shall not be responsible for delays caused by banking intermediaries. Applicable GST, if already paid to the government on the invoice, will be deducted from any refund amount as per prevailing tax laws.

9. Dispute Resolution

In the event of any dispute arising out of or in connection with this Refund Policy, the parties shall first attempt to resolve the matter through mutual discussion. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts at Ghaziabad, Uttar Pradesh, and shall be governed by the laws of India.

10. Amendments to This Policy

Kyra Advisors reserves the right to amend this Refund Policy at any time without prior notice. The updated policy will be published on this website with a revised effective date. Continued engagement of our services following any amendment constitutes acceptance of the revised policy.

11. Contact Us

For any queries regarding this Refund Policy, please contact us at:

Firm NameKyra Tax Advisors LLP
Address456, GF, Sector 4, Vaishali, Ghaziabad, Uttar Pradesh β€” 201010
Emailinfo@kyraadvisors.com
Phone+91 98719 75954
Office HoursMonday to Saturday, 10:00 AM – 6:00 PM IST

This Refund Policy is part of our Terms of Engagement. By engaging the services of Kyra Tax Advisors LLP, you acknowledge that you have read, understood, and agreed to this policy. This policy does not affect any statutory rights you may have under applicable Indian law.

Disclaimer: Content on this website is for general informational purposes only and does not constitute legal advice. No consultant-client relationship is created by reading this website. For advice specific to your situation, please consult a qualified GST professional. Kyra Advisors shall not be liable for any loss arising from reliance on information published here.

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